We are located at The Hawthorns, Keswick, Cumbria, CA12 4LL. You can email us at: fmarsden001@btinternet.com
This privacy policy explains how your personal information is collected, stored, used and why we collect it when you purchase goods or services from Fedella Marsden Holistic Therapies and Training or contact us through any method including but not exclusive to email, WhatsApp, text message, Facebook and Instagram
We need: your contact details i.e. your name, phone number, address, postcode and email address. In order for us to carry out training or a treatment, we also need to ask for details on your medical history/health issues.
We need to ask you for contact details for insurance purposes. We need to ask for details about your medical history/health issues in order to ensure that it is safe for us to provide the training or treatments you will receive from us and also for insurance purposes
We at all times protect your personal data, including any health or personal details, in a manner which is consistent with our duty of professional confidence and the requirements of the General Data Protection Regulation (GDPR). We will store your information for 7 years after the date of your training or treatment, or for 10 years after you have reached the age of 18 if you are/were under 18 when the training or treatment took place. We will take reasonable security measures to protect the storage and safe disposal of your personal data
We will not sell, distribute, or lease your personal information to third parties unless we have your permission or are required by law to do so. If justified in the public interest or required by law to provide information, e.g., to safeguard an individual, prevent a serious crime, or protect you from immediate harm from yourself or from others, we may do this without your consent if there is a compelling reason to do so
We may use your personal information to send you promotional information about the products and services we offer and about third parties which we think you may find interesting using the information you have shared with us. We will only do this if you have given us permission to do so. You may withdraw this consent at any time by emailing us at: fmarsden001@btinternet.com or telephoning us on: 017687 75145, or telephoning / SMS on: 07505 629 003
We may collect your personal data using several different methods including firsthand interactions and communication - you may provide data to us by completing forms on our website, face to face or by communicating with us on the telephone, email, Zoom or otherwise. Some of the ways we may collect your personal information are: when you attend an event with us, purchase any of our products or services, communicate with us in any way online, when you subscribe to our email list, when you provide us with feedback
It is very important to us that the data we hold about you is correct and accurate. Please let us know if your personal information changes at any time by emailing us at: fmarsden001@btinternet.com
Our lawful basis for processing this personal information is 'contract'; this means that we have a legal reason to ask you for your data because we need it for contractual reasons. You do not have to share your personal data with us, but if you do not, we cannot offer you training or a treatment with Fedella Marsden Holistic Therapies and Training. In order for us to fulfil our side of the contract i.e. carry out training or a treatment, you must fulfil your side of the contract i.e. share your personal information with us
Every individual has the right to see, amend, delete or have a copy, of data held that can identify you, with some exceptions. You do not need to give a reason to see your data. If you want to access your data you must make a subject access request in writing to us by emailing us at: fmarsden001@btinternet.com. Under special circumstances, we have the right to withhold certain information. We shall respond within 21 working days from the point of receiving the request and all necessary information from you. Our response will include the details of the personal data we hold on you including: sources from which we acquired the information, the purpose of processing the information. You have the right, subject to exemptions, to ask to: have your information deleted; have your information corrected or updated where it is no longer accurate; ask us to stop processing information about you where we are not required to do so by law; receive a copy of your personal data, which you have provided to us, in a structured, commonly used and machine-readable format and have the right to transmit that data to another controller, without hindrance from us; object at any time to the processing of personal data concerning you. If you wish to invoke any of the above rights, please send a request in writing to us at: fmarsden001@btinternet.com
Please contact us if you have any questions about this privacy policy or the information that we hold on you, you can do this by emailing us at: fmarsden001@btinternet.com. If you believe we are not handling your data correctly you have a right to make a complaint, this should be sent to us using the above contact details. If you are unhappy with our response, you should then contact the ICO (independent Commissioner’s Office). You can find details at https://ico.org.uk/concerns/